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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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pontus Evans

April 20, 2026

5  out of  5
rating by pontus Evans
"I have not had a bad experience at Mark Mackey office. The ladies there are always nice and helpful. I have been with them for years. Thank you for your kindness. Pontus"
We responded:
"Thanks for the 5-star shout-out, pontus! We’re so glad you found value in working with us for your insurance. Thanks for being a State Farm customer! Mark Mackey - State Farm Insurance Agent"
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Stella Pillay

April 2, 2026

5  out of  5
rating by Stella Pillay
"The staff at Mark Mackey office is always so professional and very helpful. I truly recommend the company to my friends, neighbors, family and coworkers. Thank you all for a job well done!!!!"
We responded:
"Wow, thank you, Stella! We’re so grateful to have amazing customers like you. Thank you for trusting us for your insurance needs, we're always here for you. Mark Mackey - State Farm Insurance Agent"
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Mario

March 29, 2026

5  out of  5
rating by Mario
"Lisa is always ready to help and she responds quickly."
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Mohammad Asim

March 26, 2026

5  out of  5
rating by Mohammad Asim
"Have been dealing with Lisa Navario for all my insurance needs since I got hooked up with Mark Mackey StateFarm in late 1980's. I need to go and can't go anywhere without having my insurance coverage with Mark Mackey. You should do the same."
We responded:
"Thank you,Mohammad! We’re honored to serve the Chicago community and so appreciative of your long term loyalty to our Agency! Mark Mackey - State Farm Insurance Agent"
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Nader Abdelfattah

March 26, 2026

5  out of  5
rating by Nader Abdelfattah
"Mark and Lisa make life so much easier!"
We responded:
"Thank you for the 5-star review, Nader! We’re thrilled to hear you had such a great experience with us here in Chicago, and appreciate your business! Mark Mackey - State Farm Insurance Agent"
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Simon Solomon

March 16, 2026

5  out of  5
rating by Simon Solomon
"Ive been dealing with Mark Mackeys office for about 30 years. I've never had a problem or issue with them. The entire staff are very attentive, timely and helpful. Special thank you to Kim and Lisa for their help over the years."
We responded:
"Simon A big thank you from our team here in Chicago! We’re so glad to hear you had a great experience with us, an appreciate working with you all of those years! Mark Mackey - State Farm Insurance Agent"
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Sabiya Patel

March 10, 2026

5  out of  5
rating by Sabiya Patel
"Kimberly is very helpful and attentive. She listens carefully to the details and is very good at her job. Even while I had multiple things going on at the same time, she made the process easy and smooth when setting up my account. I really appreciate her support and professionalism."
We responded:
"A sincere thank-you for your review, Sabiya. We truly value your business and your kind words. Mark Mackey - State Farm Insurance Agent"
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Omar Al Sayed

March 9, 2026

5  out of  5
rating by Omar Al Sayed
"Kimberly is amazing, she is friendly, respectful and will go above and beyond to get you the best quote. She will save you money, and end the phone call with a smile on your face."
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Jaime Rivera

February 25, 2026

5  out of  5
rating by Jaime Rivera
"Just wanted to say that Kim did an excellent job helping me. Knowledgeable, quick. All around great job. Thank You."
We responded:
"A big thank you from our team! We’re so glad to hear you had a great experience with us. Mark Mackey - State Farm Insurance Agent"
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Megan Davies

February 4, 2026

2  out of  5
rating by Megan Davies
"Very poor communication. I have had to pull teeth to get email responses"
We responded:
"Thank you for your review,Megan. Mark Mackey - State Farm Insurance Agent and the Chicago team welcome you to reach out so we can talk about how to improve your experience. – Mark Mackey - State Farm Insurance Agent"
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Leon Berd

November 26, 2025

5  out of  5
rating by Leon Berd
"I’m client for more than three decades!"
We responded:
"Leon, we appreciate your review and appreciate your business for over 30 years! We are delighted to know you have had a great experience with our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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George Georgopoulos

May 6, 2025

5  out of  5
rating by George Georgopoulos
"Great service! Margaret Telma is always on top of things and always responds to emails!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Pat Z

April 10, 2025

5  out of  5
rating by Pat Z
"Great office to work with for all of your insurance needs!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Adam Jachymiak

March 22, 2025

5  out of  5
rating by Adam Jachymiak
"I had an excellent experience working with Margaret T. from Mark Mackey's State Farm Insurance team! From the very beginning, she was professional, knowledgeable, and incredibly helpful in guiding us through our insurance options. She provided clear and honest recommendations that made the process easy and stress-free. Not only did she find us the best coverage at a great price, but she also made sure we fully understood our policy. I highly recommend Margaret T. and Mark Mackey's State Farm Insurance team to anyone looking for reliable and trustworthy insurance services. I couldn't be happier with the experience!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with our agency; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thanks Mark"
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Marco Pacilan

March 14, 2025

5  out of  5
rating by Marco Pacilan
"helpful & nice :)"
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Jola Guzy

March 14, 2025

5  out of  5
rating by Jola Guzy
"Margaret T. is great! Always takes the time to understand what I actually need in a policy. She is very knowledgeable in her field. Margaret always responds promptly to all of my questions, and she provides ongoing support throughout my policy durations. I have been with this office for almost 9 years and she has been there every step of the way. She is just great to work with."
We responded:
"Jola thank you for taking the time to give us a 5 star review and pointing out Margaret superior service skills. We appreciate your business."
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Brendan Marshall

March 13, 2025

5  out of  5
rating by Brendan Marshall
"Mark and his whole team always go above and beyond for their clients. Our family has been clients for many years and always trust his team. They are quick, efficient, and always making sure to save you money along the way! Special thanks to Lisa for always helping and knowing us as loyal customers."
We responded:
"Brendan, appreciate you leaving us a 5 star review and truly appreciate your business!"
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Shannon Dampier

March 5, 2025

5  out of  5
rating by Shannon Dampier
"I been with state farm for over 5 years and they always treat me right. Also their customer is great also"
We responded:
"Shannon Thanks for the five stars! We appreciate your continued business! Thanks Mark "
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Varun Kapoor

March 1, 2025

5  out of  5
rating by Varun Kapoor
"My special thanks to Lisa. She is very knowledgeable, provided me several options to chose from for both Auto and Home. All my queries were responded promptly and with full clarity. Thank you."
We responded:
"Varun thank you for the great review. I am thrilled to hear that you had a positive experience with Lisa. She is great at what she does! If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thanks-Mark "
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Juliana Jara

February 27, 2025

5  out of  5
rating by Juliana Jara
"They are awesome! Kim has been our rep for years and she has always done an amazing job Always answers our questions and gets back to us if we call her and is not available. 5/5 service!"
We responded:
"Juliana Thank you for taking the time to let us know how great of a job Kim does We appreciate your continued business!"
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George Marcos

February 25, 2025

5  out of  5
rating by George Marcos
"I have been going to Mark Mackey for 34 happy years, the staff are always friendly and professional. Thank you for your exelant service."
We responded:
"Thank you for taking the time to leave this 5-star review, George! I appreciate your 34 years of business and hope you reach out anytime you have a question. Thanks again! -Mark "
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Savy Voeung

February 21, 2025

5  out of  5
rating by Savy Voeung
"20 plus year with them."
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Neil Thakkar

February 12, 2025

5  out of  5
rating by Neil Thakkar
"Lisa is the best. Always professional and helpful. Highly recommend her! Thank you Lisa"
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Michael Boress

February 11, 2025

5  out of  5
rating by Michael Boress
"Lisa is the best. She always goes above and beyond to quickly get the job done. We have all our insurance plans here because of the service she provides."
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Matthew Stroh

January 31, 2025

1  out of  5
rating by Matthew Stroh
"I found out about a program that state farm was using called 360 and I emailed Kimberly at the office. She replied that she didn't have access to this program. Seventeen days later, I received a letter from state farm asking me to reach out to the agent and ask him about the 360 program. Seeing how Kimberly was no help, I reached out to this Mark Mackey and left them approximately 6 messages and several emails. I don't know if he wasn't getting the messages or he thinks he's too important to return phone calls. You have got a storefront and two cubicles. I don't know why you think you're setting the world on fire, but I still haven't gotten a call back from him. I found the agent on Cicero just south of Devon, he's already provided me with information I didn't know before. I couldn't wait to get away from this incompetent agent. You should probably do the same."