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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adam Jachymiak

March 22, 2025

5  out of  5
rating by Adam Jachymiak
"I had an excellent experience working with Margaret T. from Mark Mackey's State Farm Insurance team! From the very beginning, she was professional, knowledgeable, and incredibly helpful in guiding us through our insurance options. She provided clear and honest recommendations that made the process easy and stress-free. Not only did she find us the best coverage at a great price, but she also made sure we fully understood our policy. I highly recommend Margaret T. and Mark Mackey's State Farm Insurance team to anyone looking for reliable and trustworthy insurance services. I couldn't be happier with the experience!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with our agency; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thanks Mark"
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jofe marco

March 14, 2025

5  out of  5
rating by jofe marco
"helpful & nice :)"
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Jola Guzy

March 14, 2025

5  out of  5
rating by Jola Guzy
"Margaret T. is great! Always takes the time to understand what I actually need in a policy. She is very knowledgeable in her field. Margaret always responds promptly to all of my questions, and she provides ongoing support throughout my policy durations. I have been with this office for almost 9 years and she has been there every step of the way. She is just great to work with."
We responded:
"Jola thank you for taking the time to give us a 5 star review and pointing out Margaret superior service skills. We appreciate your business."
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Brendan Marshall

March 13, 2025

5  out of  5
rating by Brendan Marshall
"Mark and his whole team always go above and beyond for their clients. Our family has been clients for many years and always trust his team. They are quick, efficient, and always making sure to save you money along the way! Special thanks to Lisa for always helping and knowing us as loyal customers."
We responded:
"Brendan, appreciate you leaving us a 5 star review and truly appreciate your business!"
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Shannon Dampier

March 5, 2025

5  out of  5
rating by Shannon Dampier
"I been with state farm for over 5 years and they always treat me right. Also their customer is great also"
We responded:
"Shannon Thanks for the five stars! We appreciate your continued business! Thanks Mark "
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Varun Kapoor

March 1, 2025

5  out of  5
rating by Varun Kapoor
"My special thanks to Lisa. She is very knowledgeable, provided me several options to chose from for both Auto and Home. All my queries were responded promptly and with full clarity. Thank you."
We responded:
"Varun thank you for the great review. I am thrilled to hear that you had a positive experience with Lisa. She is great at what she does! If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thanks-Mark "
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Juliana Jara

February 27, 2025

5  out of  5
rating by Juliana Jara
"They are awesome! Kim has been our rep for years and she has always done an amazing job Always answers our questions and gets back to us if we call her and is not available. 5/5 service!"
We responded:
"Juliana Thank you for taking the time to let us know how great of a job Kim does We appreciate your continued business!"
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George Marcos

February 25, 2025

5  out of  5
rating by George Marcos
"I have been going to Mark Mackey for 34 happy years, the staff are always friendly and professional. Thank you for your exelant service."
We responded:
"Thank you for taking the time to leave this 5-star review, George! I appreciate your 34 years of business and hope you reach out anytime you have a question. Thanks again! -Mark "
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Savy Voeung

February 21, 2025

5  out of  5
rating by Savy Voeung
"20 plus year with them."
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Neil Thakkar

February 12, 2025

5  out of  5
rating by Neil Thakkar
"Lisa is the best. Always professional and helpful. Highly recommend her! Thank you Lisa"
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Michael Boress

February 11, 2025

5  out of  5
rating by Michael Boress
"Lisa is the best. She always goes above and beyond to quickly get the job done. We have all our insurance plans here because of the service she provides."
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Matthew Stroh

January 31, 2025

1  out of  5
rating by Matthew Stroh
"I found out about a program that state farm was using called 360 and I emailed Kimberly at the office. She replied that she didn't have access to this program. Seventeen days later, I received a letter from state farm asking me to reach out to the agent and ask him about the 360 program. Seeing how Kimberly was no help, I reached out to this Mark Mackey and left them approximately 6 messages and several emails. I don't know if he wasn't getting the messages or he thinks he's too important to return phone calls. You have got a storefront and two cubicles. I don't know why you think you're setting the world on fire, but I still haven't gotten a call back from him. I found the agent on Cicero just south of Devon, he's already provided me with information I didn't know before. I couldn't wait to get away from this incompetent agent. You should probably do the same."
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JooYoung Bae

December 31, 2024

1  out of  5
rating by JooYoung Bae
"I was in an accident where the car behind me hit me, but instead of answering my questions, I was repeatedly transferred to customer service. I couldn’t get any advice on whose insurance I should file the claim with or how to handle the situation. Even during my questions, I was transferred to customer service. Despite knowing that I had already filed a claim through my insurance that was not a right way to claim, the agent refused to provide any help and kept redirecting me to another line without addressing my concerns. After more than 15 years with this agent, I’ve decided to move to a different one starting tomorrow."
We responded:
"I’m very sorry for this poor experience you had after the accident you were in. We would love to help rectify the situation and hope you reach out to our office again. Feel free to call anytime or stop by the office so we can discuss this situation further. We appreciate your feedback and hope to hear from you soon. -Mark "
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jose loera

September 30, 2024

5  out of  5
rating by jose loera
"Have been with them since I was a kid. My parents had them for cars and now we have them for homes and cars as well. Couldnt be happier to have them."
We responded:
"Thank you for your long-term trust and loyalty! It’s amazing to hear that our agency has been there for your family through the years, from cars to homes. We're so glad to continue providing service you can rely on, and we couldn’t be happier to have you with us! -Mark "
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Thomas White

April 11, 2024

1  out of  5
rating by Thomas White
"No one ever answers the phone when you call. I've tried number of times to call somebody no one answers. I called the corporate number then they transfer me back to Mark's line who doesn't answer the phone. At this point I'm trying to cancel my auto policy and no one will even answer the phone to do it. I might stop in the office but nobody's there anyways. 100% dissatisfied with the service"
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Marian Dohotariu

April 5, 2024

5  out of  5
rating by Marian Dohotariu
"Very nice and respectful team !"
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Scott Romanek

March 15, 2024

5  out of  5
rating by Scott Romanek
"Mark Mackey State Farm Insurance and his staff provide top-notch, dedicated service to their clients. Lisa Nazario is an absolute pleasure to work with and her “can do” attitude is refreshing and puts people at ease. I cannot be more pleased with their dedication to customer service!"
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Tu Anh Pring

February 15, 2024

5  out of  5
rating by Tu Anh Pring
"This State Farm here had been my go to for over 20 something years. I went elsewhere before and I can back. I am never leaving them. The grass is not greener on the other side. If you find the right agent, you will stick to them for LIFE!! Lisa is my agent and she always goes above and beyond her scope of job description. I got my whole family on this State Farm and some of my clients. They handle everything flawlessly. Thank you State Farm for always being there for us!!"
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Michael Caplan

February 15, 2024

5  out of  5
rating by Michael Caplan
"We have been customers of Mark Mackey for over 20 years and he and his colleagues have consistently helped us find the right coverage within our budget and have helped us shift our coverage as we have had changes in our lives. And they are very nice people on top of it! Highly recommended."
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Jessica Smith

February 13, 2024

5  out of  5
rating by Jessica Smith
"This office and Lisa Nazario were extremely helpful with all my insurance needs. Not only did they act promptly and professionally, they also understood the sentimental value of my childhood home by ensuring it was handled with the utmost respect and care. Thank you Lisa and team!"
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Sandra Gonzalez

December 6, 2023

5  out of  5
rating by Sandra Gonzalez
"I’ve been with Mark Mackey for 25 years. Always attentive to what I need."
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Mike Hogen

June 3, 2023

5  out of  5
rating by Mike Hogen
"Mark and his team have been helping my family for years and we cannot express our gratitude for all they have done for us!! A+"
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Doug Reese

June 2, 2023

5  out of  5
rating by Doug Reese
"Mark and his team are the best - I recently moved away from IL and greatly miss the service and attention from Mark's team. Open an office in CA Mark!"
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Ryan Blankenship

February 26, 2023

5  out of  5
rating by Ryan Blankenship
"Mark is a terrific agent and even better person. Cannot recommend him more highly. Always been there for us."
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William Swanberg

December 20, 2022

1  out of  5
rating by William Swanberg
"I was very disappointed with their response when I asked for help. I've been with Mark for over 20 years but it's time to find someone new."