State Farm® Insurance Agent Mark Mackey

"helpful & nice :)"

"Margaret T. is great! Always takes the time to understand what I actually need in a policy. She is very knowledgeable in her field. Margaret always responds promptly to all of my questions, and she provides ongoing support throughout my policy durations. I have been with this office for almost 9 years and she has been there every step of the way. She is just great to work with."

"Mark and his whole team always go above and beyond for their clients. Our family has been clients for many years and always trust his team. They are quick, efficient, and always making sure to save you money along the way! Special thanks to Lisa for always helping and knowing us as loyal customers."

"I been with state farm for over 5 years and they always treat me right. Also their customer is great also"

"My special thanks to Lisa. She is very knowledgeable, provided me several options to chose from for both Auto and Home. All my queries were responded promptly and with full clarity. Thank you."

"They are awesome! Kim has been our rep for years and she has always done an amazing job Always answers our questions and gets back to us if we call her and is not available. 5/5 service!"

"I have been going to Mark Mackey for 34 happy years, the staff are always friendly and professional. Thank you for your exelant service."

"20 plus year with them."

"Lisa is the best. Always professional and helpful. Highly recommend her! Thank you Lisa"

"Lisa is the best. She always goes above and beyond to quickly get the job done. We have all our insurance plans here because of the service she provides."

"I found out about a program that state farm was using called 360 and I emailed Kimberly at the office. She replied that she didn't have access to this program. Seventeen days later, I received a letter from state farm asking me to reach out to the agent and ask him about the 360 program. Seeing how Kimberly was no help, I reached out to this Mark Mackey and left them approximately 6 messages and several emails. I don't know if he wasn't getting the messages or he thinks he's too important to return phone calls. You have got a storefront and two cubicles. I don't know why you think you're setting the world on fire, but I still haven't gotten a call back from him. I found the agent on Cicero just south of Devon, he's already provided me with information I didn't know before. I couldn't wait to get away from this incompetent agent. You should probably do the same."

"I was in an accident where the car behind me hit me, but instead of answering my questions, I was repeatedly transferred to customer service. I couldn’t get any advice on whose insurance I should file the claim with or how to handle the situation. Even during my questions, I was transferred to customer service. Despite knowing that I had already filed a claim through my insurance that was not a right way to claim, the agent refused to provide any help and kept redirecting me to another line without addressing my concerns. After more than 15 years with this agent, I’ve decided to move to a different one starting tomorrow."

"Have been with them since I was a kid. My parents had them for cars and now we have them for homes and cars as well. Couldnt be happier to have them."

"No one ever answers the phone when you call. I've tried number of times to call somebody no one answers. I called the corporate number then they transfer me back to Mark's line who doesn't answer the phone. At this point I'm trying to cancel my auto policy and no one will even answer the phone to do it. I might stop in the office but nobody's there anyways. 100% dissatisfied with the service"

"Very nice and respectful team !"

"Mark Mackey State Farm Insurance and his staff provide top-notch, dedicated service to their clients. Lisa Nazario is an absolute pleasure to work with and her “can do” attitude is refreshing and puts people at ease. I cannot be more pleased with their dedication to customer service!"

"This State Farm here had been my go to for over 20 something years. I went elsewhere before and I can back. I am never leaving them. The grass is not greener on the other side. If you find the right agent, you will stick to them for LIFE!! Lisa is my agent and she always goes above and beyond her scope of job description. I got my whole family on this State Farm and some of my clients. They handle everything flawlessly. Thank you State Farm for always being there for us!!"

"We have been customers of Mark Mackey for over 20 years and he and his colleagues have consistently helped us find the right coverage within our budget and have helped us shift our coverage as we have had changes in our lives. And they are very nice people on top of it! Highly recommended."

"This office and Lisa Nazario were extremely helpful with all my insurance needs. Not only did they act promptly and professionally, they also understood the sentimental value of my childhood home by ensuring it was handled with the utmost respect and care. Thank you Lisa and team!"

"I’ve been with Mark Mackey for 25 years. Always attentive to what I need."

"Mark and his team have been helping my family for years and we cannot express our gratitude for all they have done for us!! A+"

"Mark and his team are the best - I recently moved away from IL and greatly miss the service and attention from Mark's team. Open an office in CA Mark!"

"Mark is a terrific agent and even better person. Cannot recommend him more highly. Always been there for us."

"I was very disappointed with their response when I asked for help. I've been with Mark for over 20 years but it's time to find someone new."

"Very good service"